FAQ
Questions, answered
Can’t find yours? Email hello@halde.ae and we’ll reply within one working day.
Pre-orders and payment
When will my Field One ship?
Batch one (reservations paid by 30 September 2026) ships from February 2027. Reservations made now join batch two: March 2027 in the UAE and Saudi Arabia, April in Qatar, Kuwait, Bahrain and Oman. You get a firm date by email a month before.
How much is the deposit, and is it refundable?
AED 500. It’s refundable in full, for any reason, at any time before your camera ships. Email us and it’s back on your card within five working days.
When do I pay the rest?
When your camera is packed and ready to leave the workshop. We email you a week before, so there are no surprises on your statement.
Will the price change before I pay the balance?
No. The price shown when you pay your deposit is the price you pay, even if the retail price goes up later.
Can I change from Field One to the Kit?
Yes, any time before the shipping email. Reply to your confirmation and we’ll adjust the balance.
The camera
Is there really no screen?
There’s no screen on the back. A small top display shows battery, shots left and ISO. Review photos on your phone over Wi-Fi with the Halde app, or later on your computer.
Can I change the lens?
No. The 35 mm f/2 is fixed, which is how we keep the camera this small and the lens this sharp at every aperture. A 28 mm version is not planned before 2028.
Does it shoot raw?
Yes: 14-bit DNG, JPEG, or both. DNG files open in every major raw editor without a plug-in.
Does it shoot video?
No. Field One is a stills camera. Leaving video out kept the camera cooler, simpler and the battery lasting longer.
Is it weather-sealed?
It’s gasketed against dust, sand and light rain at the dials and doors, but it isn’t waterproof. Brush it off, dry it off, and it’ll be fine.
How does focus work?
Manually, with a coupled rangefinder: line up the two images in the finder and you’re in focus. A focus tab on the lens and a distance scale make zone focusing quick.
Shipping, returns and warranty
Where do you ship?
Free tracked delivery across the UAE in one to two working days, and to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman in three to five. Outside the UAE, local VAT is collected on delivery, and we show it before you pay.
Can I return it if I don’t get on with it?
Yes. UAE law protects you if a camera is faulty, not if you simply change your mind, but we give everyone 30 days from delivery anyway, with free return collection across the GCC.
What does the warranty cover?
Two years, parts and labour, including the shutter and rangefinder calibration, with shipping both ways paid by us. It sits alongside your rights under UAE consumer protection law and doesn’t replace them.
Who repairs it?
We do, at our workshop in Al Quoz, Dubai. Every part is screwed rather than glued, and we’ll keep parts for at least ten years after the last camera is sold.
Ready when you are
Reserve with a refundable AED 500 deposit. Batch two ships from March 2027.