Service and repair
Back up and running
A 24/7 breakdown line, 120 field engineers and seven service centres, for Norvik motors and every other make.
Key figures
- breakdown line, every day of the year
- 24/7
- engineer on site, UAE target
- 4 h
- field engineers
- 120
- working days for a standard rewind
- 10
What we do
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24/7 breakdown line
One number, answered by an engineer, day and night. We diagnose by phone, send the nearest engineer and, if needed, a loan motor from our pool of more than 400.
Call the breakdown line -
Field service
Installation, alignment, vibration analysis, thermal imaging and commissioning on site. Our vans carry bearings, seals and test kit for the most common frames.
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Rewinds and refurbishment
Rewinds to the original or an improved design, bearing and shaft repairs, and full overhauls. Every repaired motor is tested before it goes back.
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Spares
Bearings, seals, fans, terminal boxes and complete motors held at every service centre. Orders placed by 2 p.m. leave the same day.
When you call the breakdown line
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An engineer answers
Not a call centre. They ask for the nameplate and what happened, and often fix it by phone.
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Help is sent
The nearest field engineer is dispatched, with a loan motor if the original can’t be saved on site.
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Repair
Your motor goes to the nearest workshop for repair, with a fixed quote within 48 hours of strip-down.
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Report
A written report on the cause of failure and how to stop it happening again.
Service agreements
Priority response and planned maintenance for a fixed annual fee. Prices are for a single site in the UAE and exclude 5% VAT.
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Essential
AED 9,500a year
For sites with up to 20 critical motors.
- Annual condition survey
- Vibration and thermal report
- Breakdown response next working day
- 10% off repairs and spares
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Priority
AED 27,500a year
Our most common agreement.
- Quarterly condition surveys
- Online condition monitoring for 10 motors
- 4-hour breakdown response in the UAE
- Loan motor guaranteed
- 15% off repairs and spares
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Critical
From AED 72,000a year
For sites that can’t stop.
- Monthly visits and full monitoring
- Spares held on your site
- Named engineer and deputy
- Warranty extended to five years
- 20% off repairs and spares
Service questions
Do you repair other makes?
Yes. About half the motors in our workshops were built by someone else. We rewind and repair any make of AC or DC motor up to 5 MW, and most gearboxes.
Do I need a service agreement to use the breakdown line?
No. Anyone can call +971 4 555 0299. Agreement customers get guaranteed response times and priority for loan motors.
Repair or replace?
We’ll tell you honestly. If a repair costs more than about 60% of a new IE4 or IE5 motor, replacing it usually pays back through energy savings, and we’ll show you the figures.
Where are your service centres?
Mussafah (Abu Dhabi), Riyadh, Jubail, Doha, Muscat, Kuwait City and Manama, plus the service workshop at our Jebel Ali works and mobile workshops across the UAE.
Motor down right now?
Call the breakdown line. An engineer answers, day or night.