Questions, answered

Collection pieces take four to six weeks, bespoke commissions six to eight. Standard Fil d’or sizes are often in the salon to take home on the day.

Yes. Delivery anywhere in the UAE is free, by insured, signed-for courier, usually the next working day after dispatch. We ask that engagement rings and bespoke pieces are collected in person where possible, so we can check the fit.

Yes, across the GCC and further, by insured courier, quoted at the time. Import duties and taxes are paid by the recipient.

Standard-size Fil d’or pieces can be returned unworn within 14 days of collection or delivery for a full refund. Pieces made to your size, design or engraving are made for you and can’t be returned for a change of mind; we confirm this in writing before you order.

Tell us. If a piece doesn’t match what we agreed in writing, we’ll put it right or refund you. Your rights under UAE consumer protection law are never affected.

Standard-size pieces can be exchanged within 30 days if unworn. For anything else, talk to us and we’ll find a way.

Come in and we’ll measure it, or ask us to send a set of sizing rings by courier, free of charge. Our guide has quieter ways if it’s a surprise.

For engagement rings we make, yes, within the first year and up to two sizes either way. After that, resizing starts at AED 300 in gold.

Most can. Full-eternity rings and some patterned bands can’t, so we measure carefully before making them.

Our workmanship, for the life of the piece. If a setting or solder we made fails through a fault of ours, we repair it free. Normal wear, knocks and loss aren’t covered; that is what insurance is for.

Yes, on every piece we make. Bring it in any time we’re open.

Every piece we make comes with a written valuation by our gemmologist. Updated valuations cost AED 200.

By card or bank transfer. For made-to-order and bespoke pieces we take a 50% deposit, which fixes the price, and the balance on collection.

Guide prices on this site include 5% VAT. Gold and stone prices move, so your price is fixed in writing when you pay the deposit.

Saturday to Thursday, 11:00–20:00, and Friday 16:00–20:00, by appointment. During Ramadan we open 12:00–17:00 and 20:30–23:30.

No. They are free and there is no obligation to buy.